Company Profile

Last Updated: September 21, 2026

Welcome to our online store.

Our store is operated by PINK RABBIT LIMITED, a registered New Zealand limited company based in Auckland, New Zealand.

Our business is built on a commitment to reliability, responsible customer service and a straightforward shopping experience.

We aim to provide customers with clear product information, transparent store policies and dependable support throughout the purchasing process.

Our Company

PINK RABBIT LIMITED is a registered New Zealand Limited Company.

Our official company details are:

Company Name: PINK RABBIT LIMITED
Company Number: 6157808
NZBN: 9429043418725
Entity Type: NZ Limited Company
Date of Incorporation: 18 November 2016
Current Status: Registered

These company details are based directly on the official company extract provided.

Our Commitment

We believe online shopping should be simple and transparent.

Our goal is to provide:

Clear and accurate product information;
Straightforward ordering and checkout;
Transparent payment and shipping information;
Reliable customer support;
Fair return and refund procedures; and
Responsible handling of customer information.

We continually work to improve our services and provide customers with a convenient and trustworthy shopping experience.

Product Information

We aim to provide clear and useful information about the products offered through our online store.

Product pages may contain information including:

Product descriptions;
Product specifications;
Product images;
Available options or variants;
Prices;
Availability; and
Other information relevant to the product.

We make reasonable efforts to ensure that product information is accurate and up to date.

If you have a question about a product before placing an order, please contact our customer support team.

Ordering

Customers can browse available products and place orders through our online store.

Before completing an order, customers should review:

Selected products;
Quantities;
Product options;
Delivery address;
Contact information;
Payment method; and
Final order amount.

An order confirmation may be sent to the email address provided during checkout.

If you identify an error after placing an order, please contact us as soon as possible.

Payments

Available payment methods are displayed during checkout.

Depending on the order, destination and available payment services, payment options may include:

Cash on Delivery (COD);
PayPal, where displayed during checkout; and
Other payment methods that may be made available through the checkout.

Only payment methods actually displayed during checkout are available for the relevant order.

For complete information, please review our Payment Policy.

Shipping and Delivery

We currently ship to eligible destinations throughout Europe.

Orders are generally processed within:

1–2 business days

After dispatch, estimated delivery time is generally:

5–7 business days

We currently provide:

Standard Shipping: Free

Actual delivery times may vary depending on the destination, carrier, customs processing, public holidays and other circumstances affecting transportation.

Where tracking is available, customers will normally receive tracking information after the order has been dispatched.

For complete details, please review our Shipping and Delivery Policy.

Returns and Refunds

We want our return and refund procedures to be clear and accessible.

Eligible products may be returned under our 30-day voluntary return policy, subject to the conditions stated in our Return and Refund Policy.

Where applicable, consumers in the European Union or European Economic Area may also have a statutory 14-day right of withdrawal for qualifying distance purchases.

Mandatory consumer rights remain unaffected by our voluntary return policy.

Before returning a product, please contact us for the appropriate return instructions.

Customer Support

We aim to provide clear and responsive support throughout the purchasing process.

Our customer service team can assist with questions concerning:

Products;
Orders;
Payments;
Shipping;
Tracking;
Delivery;
Returns;
Refunds;
Damaged or defective products;
Incorrect products; and
General store enquiries.

For order-related enquiries, please include your order number whenever possible.

Privacy and Data Protection

We take the responsible handling of customer information seriously.

Personal information may be processed where necessary to:

Process orders;
Verify or receive payments;
Arrange delivery;
Provide customer support;
Process returns and refunds;
Prevent fraud;
Maintain website security; and
Meet applicable legal obligations.

Further information about how personal information is collected, used, shared and protected is available in our Privacy Policy.

Transparent Store Policies

We aim to make important purchasing information readily available to customers.

Our website provides policies covering:

Terms of Service;
Privacy;
Shipping and Delivery;
Returns and Refunds;
Payments;
Contact Information; and
Legal Information.

Customers are encouraged to review the relevant policies before completing a purchase.

Our Approach to Customer Service

We believe effective customer service is an important part of the online shopping experience.

When a customer contacts us, we aim to:

Understand the enquiry;
Review relevant order information;
Provide clear instructions;
Explain available options; and
Handle the matter according to our published policies and applicable consumer requirements.

If you contact us regarding an existing order, providing your order number and the email address used for the purchase will help us identify the order.

Business Information

Our online store is operated by:

PINK RABBIT LIMITED

Company Number: 6157808
NZBN: 9429043418725

Registered Address:
Level 1, 49 Victoria Road
Devonport, Auckland 0624
New Zealand

Email: support@mvshh.shop
Telephone: +64 21 584 9498

The official company extract records the registered office at Commercial Trustees and Nominees Limited, Level 1, 49 Victoria Road, Devonport, Auckland 0624, New Zealand.

Contact Us

If you have questions about our company, products or an existing order, please contact us: