Last Updated: September 21, 2026
We are committed to providing clear and accessible customer support.
If you have questions about our products, orders, payments, shipping, returns, refunds or any other matter relating to our online store, please contact us using the information below.
1. Company Information
Company Name: PINK RABBIT LIMITED
Company Number: 6157808
NZBN: 9429043418725
Registered Address:
Level 1, 49 Victoria Road
Devonport, Auckland 0624
New Zealand
Email: support@mvshh.shop
Telephone: +64 21 584 9498
营业执照确认公司名称为 PINK RABBIT LIMITED，公司编号为 6157808，NZBN 为 9429043418725。
2. Customer Support
You may contact our customer support team regarding:
- Product information;
- Product availability;
- Orders;
- Order changes or cancellations;
- Payments;
- Shipping and delivery;
- Order tracking;
- Damaged or defective products;
- Incorrect or missing products;
- Returns and exchanges;
- Refunds;
- Privacy requests; or
- General questions about our online store.
For customer service enquiries, please contact:
Email: support@mvshh.shop
Telephone: +64 21 584 9498
When contacting us about an existing order, please include your order number and the email address used when placing the order.
This will help us identify your order and respond to your request efficiently.
3. Email Support
For general enquiries and customer support, please email:
When contacting us by email, please provide relevant information concerning your request.
For order-related enquiries, this may include:
- Your full name;
- Order number;
- Email address used when placing the order;
- Product concerned; and
- A clear description of your question or issue.
For damaged, defective, incorrect or incomplete products, we may also request photographs or videos where reasonably necessary to review the issue.
4. Telephone Support
You may contact us by telephone at:
+64 21 584 9498
Please have your order number available when contacting us regarding an existing order.
If we are unable to answer immediately, please contact us by email so that your enquiry can be recorded and reviewed.
5. Order Enquiries
If you have a question regarding an existing order, please provide:
- Your full name;
- Order number;
- Email address used when placing the order; and
- A description of your request.
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered processing or has been dispatched, changes or cancellation may no longer be possible through the ordinary order-processing procedure.
Any mandatory consumer rights remain unaffected.
6. Shipping and Delivery Enquiries
For questions regarding:
- Shipping status;
- Tracking information;
- Delivery delays;
- Lost parcels;
- Damaged parcels;
- Incorrect delivery information; or
- Failed delivery attempts,
please contact:
Email: support@mvshh.shop
Telephone: +64 21 584 9498
Please include your order number and any available tracking information.
Shipping and delivery matters are handled in accordance with our Shipping and Delivery Policy.
7. Returns, Exchanges and Refunds
Before returning a product, please contact us for the applicable return instructions.
Email: support@mvshh.shop
Telephone: +64 21 584 9498
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Product you wish to return;
- Reason for the return; and
- Photographs or videos where the request concerns a damaged, defective or incorrect product.
Please do not send a return before receiving the appropriate return instructions.
Returns, exchanges and refunds are handled according to our Return and Refund Policy.
8. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect or incomplete, please contact us promptly.
Where reasonably possible, please provide:
- Order number;
- Description of the issue;
- Photographs of the product;
- Photographs of the packaging;
- Photograph of the shipping label; and
- Video evidence where relevant.
We will review the information provided and offer an appropriate solution in accordance with our policies and applicable consumer law.
9. Privacy and Personal Information Requests
If you have questions about how we collect, use, store or protect your personal information, or if you wish to exercise an applicable privacy right, please contact:
Email: support@mvshh.shop
Telephone: +64 21 584 9498
Please provide sufficient information to allow us to identify your account or transaction and understand your request.
Personal information requests are handled in accordance with our Privacy Policy and applicable privacy and data protection laws.
10. Business and Legal Correspondence
Business or legal correspondence may be addressed to:
PINK RABBIT LIMITED
Company Number: 6157808
NZBN: 9429043418725
Registered Address:
Level 1, 49 Victoria Road
Devonport, Auckland 0624
New Zealand
The registered-office information above is taken from the company's official registration information.
11. Contact Details
For all general customer service enquiries:
PINK RABBIT LIMITED
Registered Address:
Level 1, 49 Victoria Road
Devonport, Auckland 0624
New Zealand
Email: support@mvshh.shop
Telephone: +64 21 584 9498
Company Number: 6157808
NZBN: 9429043418725
When contacting us about an existing order, please include your order number and the email address used when placing the order.