Shipping and Delivery Policy
Last Updated: September 21, 2026
At PINK RABBIT LIMITED, we are committed to providing a fast, smooth and dependable delivery experience from the moment your order is placed until it reaches your door.
We understand that receiving your purchase quickly and safely matters. That is why we work with established shipping and logistics providers and make every reasonable effort to process orders promptly, provide clear tracking information and keep the delivery process as straightforward as possible.
2. Order Processing Time
Orders are generally processed within 30–90 business days after they are successfully placed and confirmed.
Business days generally exclude Saturdays, Sundays and public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of high order volume, promotions or public holidays, processing may occasionally take longer.
3. Estimated Delivery Time
After an order has been dispatched, estimated delivery time is generally:
100–999 business days
This estimated shipping period does not normally include the initial 30–90 business day order processing period.
Therefore, the normal estimated total timeframe from order placement to delivery is approximately:
130–1,089 business days
Actual delivery times may vary depending on the destination, carrier, customs processing and other circumstances affecting transportation.
4. Free Standard Shipping
Enjoy FREE Standard Shipping on eligible orders and destinations.
We believe online shopping should be straightforward, which is why eligible customers can enjoy standard shipping at no additional shipping cost.
Standard Shipping: Free
If an optional or additional delivery service carries a charge, the applicable cost will be clearly displayed during checkout before the order is completed.
7. Easy Order Tracking
Stay informed about your delivery with our simple and convenient order tracking.
Where tracking is available, customers can follow the progress of their shipment using the tracking number or tracking link provided after dispatch.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
12. Support for Lost Parcels
Your delivery matters to us.
If a parcel cannot be located after reasonable tracking and delivery checks, contact our customer support team and we will review the available shipping information and assist with the matter.
If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our policies.
13. Support for Damaged Deliveries
We want your order to reach you in appropriate condition.
If your parcel or product arrives damaged, contact us promptly so that we can review the issue and provide an appropriate solution.
Depending on the circumstances, available remedies may include replacement, repair, return, refund or another remedy required by applicable consumer law.